Privacy Policy
This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit laauhouse.com or inquire about, book, and stay at the La'au Paina estate. We intentionally collect only what we need to respond to you and host you well.
Information We Collect
- Inquiry information:Name, email, phone (if provided), the dates you’re considering, group size, the home(s) you’re interested in, and the message you send.
- Booking information: The information needed to execute the Rental Agreement and collect payment, including billing details processed by our payment processor.
- Communications: Messages and emails you exchange with us before, during, and after your stay.
- Limited site analytics: Anonymous usage data such as pages visited and rough geographic region. We do not sell or share this data.
How We Use It
- To respond to your inquiry and provide a quote.
- To execute and administer your booking.
- To collect taxes and remit them as required by law.
- To communicate during your stay and resolve any issues afterward.
- To improve the site and our hospitality.
What We Don’t Do
- We do not sell your personal information.
- We do not use your inquiry information for marketing without your consent.
- We do not place advertising trackers on this site.
Who Receives Your Information
Your information may be processed by:
- Our email delivery provider, for the purpose of receiving and replying to your inquiry.
- Our payment processor, for the purpose of charging and refunding payments (we do not store full card numbers ourselves).
- Government agencies, where required by law (for example, Hawaii tax filings).
Cookies
This site uses only essential cookies necessary for the site to function and remember your form inputs during a session. We do not place advertising or cross-site tracking cookies.
Data Retention
We retain inquiry information for as long as needed to respond to you and for a reasonable period afterward. Booking and tax-related records are kept for the period required by Hawaii and federal tax law. You can ask us to delete your information at any time, subject to those legal requirements.
Your Choices
You can ask us to access, correct, or delete information we hold about you by emailing laauhouse@gmail.com. Residents of California, the European Union, and other regions with applicable privacy laws have additional rights under those laws, which we honor.
Security
We use industry-standard safeguards to protect the information you share with us. No method of online transmission is perfectly secure; please use good judgment about what you share.
Children
The site is intended for adults. We do not knowingly collect information from anyone under the age of 16.
Changes
We may update this policy from time to time. Material changes will be noted on this page with a new effective date.
Contact
Questions or requests? Reach us at laauhouse@gmail.com.